This page explains how Glow Chemist delivers orders and how returns work. If anything is unclear, email contact@glowchemist.shop.
Shipping
- Orders are processed on business days (Monday to Friday, excluding public holidays).
- Delivery options, costs and estimated times are shown at checkout before you pay.
- Every order is sent with tracking; you will receive your tracking details by email once it ships.
- Please check your delivery address carefully. We cannot be responsible for orders sent to an incorrect address entered at checkout.
Returns
- You may return unused items in their original, sealed packaging within 30 days of delivery.
- For hygiene and safety reasons, opened single-use or personal-contact items (for example tapes, gowns, mouthpieces and ear tips) cannot be returned unless faulty.
- To start a return, email us with your order number and the item(s) you wish to return. We will reply with return instructions.
- Refunds are issued to the original payment method once the returned item has been received and inspected.
Damaged or faulty items
If an item arrives damaged or develops a fault, contact us within 7 days of delivery with your order number and a photo. We will arrange a replacement or refund.
